Shipping policy

Shipping Policy

Thank you for shopping with us! We want to ensure that your experience is as smooth and pleasant as possible. Below are the details regarding our shipping process:

1. Processing Time
Orders are processed within 1-2 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods
We offer various shipping options to ensure your car air fresheners reach you in a timely manner. Our standard shipping service is provided by Royal Mail and typically takes 2-4 business days depending on your location. Expedited shipping is also available at checkout for quicker delivery.

3. Shipping Costs
Shipping costs are calculated based on your location and the shipping method you select at checkout. Orders over £30 qualify for free standard shipping.

4. International Shipping
We currently offer international shipping to selected countries. International orders may be subject to additional customs duties, taxes, or fees, which are the responsibility of the customer. Please check with your local customs office for further details.

5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your shipment through the carrier's website.

6. Shipping Delays
While we strive to ensure timely delivery, delays may occur due to factors outside of our control, such as weather conditions or carrier-related issues. We appreciate your understanding and patience during these times.

7. Address Accuracy
Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or lost parcels due to incorrect addresses provided by the customer.

8. Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact our customer service team at sales@thescentzcompany.com within 7 days of receiving your order. We will assist in resolving the issue as swiftly as possible.